Assistant Manager

Pay: $37,000 - $42,000

Job Description:

We are looking for an experienced assistant manager to help the district manager in directing daily business operations. The assistant general manager should be experienced in a supervisory role, and be able to confidently deliver performance feedback, set goals, foster teamwork, and clearly communicate business objectives. The Assistant Manager must be able to competently perform duties in the absence of the General/District Manager.

To be a successful Assistant Manager, you should eagerly participate in educational and training opportunities. The Assistant Manager must be able to motivate and positively influence staff, especially during times of low morale. A top candidate for this position must have strong leadership and organizational skills. The Assistant Manager should be firm, but also approachable.

Requirements:

Great interpersonal and communication skills
Strong problem-solving abilities.
Good observation skills.
An ability to deliver constructive criticism.
An ability to identify weaknesses and provide coaching where necessary.
Must have at least 2 years previous experience as Assistant Manager
ServeSafe Manager Certification Strongly Preferred

Responsibilities:

Operational Management

Manage Labor Costs: Monitor and control labor costs to ensure efficient staffing and maximize profitability without compromising service quality.
Project Sales & Success Metrics: Analyze sales data to project future sales and set daily, weekly, and monthly performance goals. Track progress and implement strategies to meet or exceed these goals.
Scheduling: Create and manage staff schedules, ensuring optimal coverage during peak hours while keeping labor costs aligned with sales projections.
Truck Orders & Inventory Management: Oversee inventory levels, placing and receiving truck orders on time, ensuring that all necessary products and supplies are adequately stocked.

Team Leadership

Staff Management & Delegation: Delegate daily tasks to team members, ensuring that operations run smoothly and efficiently. Supervise staff to ensure productivity and adherence to company policies.
Nurturing Positive Relationships: Foster a positive work environment by building strong relationships with staff, motivating them, and maintaining high team morale.
Training & Development: Coach team members, providing ongoing feedback and support, while setting a good example through strong leadership.

Customer Experience & Community Engagement

Catering Orders: Manage catering orders from start to finish, ensuring smooth operations and exceptional customer service for large-scale orders.
Community Outreach: Engage in community outreach efforts, identifying opportunities for local partnerships, events, and collaborations to enhance SweetWell's presence and contribute to the community.
Market Research: Conduct research on competitors and market trends to help identify opportunities for growth, innovation, and enhanced customer experience.

Support District Manager

Cooperating with the District Manager: Collaborate closely with the District Manager on business strategies, project planning, and staff management to ensure seamless operations.
Addressing Issues: Proactively address any operational or staff-related issues, ensuring they are resolved in a timely and effective manner.

Compliance & Policy Adherence

Company Policy Enforcement: Ensure all team members comply with company policies, safety protocols, and operational procedures.
Merchandise Control: Oversee the management of merchandise, including tracking sales and preventing loss or damage.

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Answer these questions to complete the application:

Are you legally eligible to work in the US?
Are you 18 years old or older?
What is your availability?
How do you handle balancing day-to-day operations with larger, long-term goals? Can you give an example of a time you successfully managed both?
Describe a time when you had to coach or mentor a team member. How did you approach it, and what was the outcome?
In your previous roles, how did you ensure that customer service standards were consistently met or exceeded? What strategies did you implement to improve customer satisfaction?
Tell us about a time when you faced an unexpected challenge during a busy shift. How did you manage the situation, and what did you learn from the experience?
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