About Us: 

Propel is redefining customer lifecycle management with our AI-powered platform that supports lifecycle marketers in delivering exceptional results. With three years of industry expertise and a portfolio of over 100 clients, we empower businesses to achieve sustainable growth through data-driven retention strategies. As we target a $10M ARR milestone this year, we invite you to join our team and help shape the future of retention marketing.

Mission: 

Your mission should you choose to accept, is to serve as the strategic partner to our clients, developing next-level retention strategies and ensuring flawless campaign execution. You’ll blend customer insight with operational rigor, all while shaping Propel’s journey toward becoming the go-to AI platform for lifecycle marketing.

Key responsibilities: 

Client Service and Campaign Excellence:

• Act as the primary liaison for your clients, guiding them on optimal retention tactics and ensuring their objectives are met or exceeded

• Develop high-impact campaigns that align with client KPIs, pushing boundaries in engagement, loyalty, and revenue growth

• Manage project milestones, proactively spotting risks or bottlenecks, and ensuring every deliverable upholds Propel’s standards

Retention Strategy & Data-Driven Performance: 

• Design advanced retention campaigns for early-stage B2C companies, pushing the boundaries of engagement and loyalty

• Map out customer journeys for early-stage B2C companies, continuously optimizing user experiences to boost lifetime value and loyalty

• Maintain a high NPS by combining customer data with performance analytics, ensuring each strategy is backed by evidence and drives quantifiable results

Team Leadership & Product Collaboration:

• Lead and mentor a team of associates, conducting regular performance reviews, fostering continuous learning, and championing a culture of innovation and integrity

• Serve as the key point of contact for the product team, providing actionable insights into what features or enhancements should be built next

What You Get: 

• A pivotal role in shaping the future of retention marketing, collaborating with visionary founders and leveraging cutting-edge AI tools

• Competitive compensation with performance-based incentives tied to tangible client and company growth

• The flexibility to innovate within a dynamic, global environment that values clear outcomes over empty buzzwords

• Opportunities for professional development as you refine and expand your capabilities in the fast-evolving CRM landscape

Requirements and Competencies:: 

• 4+ years of experience in client servicing, retention strategy, and project management, ideally within a high-growth, tech-driven environment

• Strong expertise in mapping customer journeys and designing data-driven retention campaigns that produce measurable business results

• Solid strategic planning skills, coupled with the ability to execute projects from concept to completion under tight timelines

• Excellent communication and interpersonal abilities to guide multi-stakeholder relationships with clarity and purpose

• Proven problem-solving mindset—anticipating issues, clearing roadblocks, and addressing challenges with creativity and precision

Personal attributes: 

- Exceptionally organized, with sharp attention to detail and the ability to juggle overlapping client needs

- Exceptionally organized, with sharp attention to detail and the ability to juggle overlapping client needs 

- Energetic, dynamic, and unafraid to take ownership of both wins and misses, always seeking ways to elevate team performance 

- Energetic, dynamic, and unafraid to take ownership of both wins and misses, always seeking ways to elevate team performance

- Quick to identify opportunities for improvement, showing initiative and adaptability in a fast-paced environment

Application Process: 

If you’re ready to guide clients to unmatched CRM success while helping Propel reach its $10M ARR goal, please send your resume and a brief note on why you’re the right fit to [email protected]. We look forward to seeing how your expertise will drive the next phase of our growth.