Assistant Customer Service Manager

Pay Range $45,000 - $57,000 yearly

Nino Salvaggio is currently looking for an Assistant Customer Service Manager for our Livonia location. that is coming soon. Training will be in our other metro Detroit locations of Bloomfield, Troy, St Clair Shores and Clinton Twp.

RESPONSIBILITIES:

Assist customer service manager with effectively directing and supervising all functions and activities of the department and personnel to ensure optimum productivity, excellent customer service and satisfactory results.

Assist customer service manager with all aspects of the customer service department, including but not limited to: cash management, line flow and customer service, scheduling, counseling, attendance tracking, cash counting, line control, refunds, audits, etc.
Place primary importance on delivering superior customer service.
Maintain attention to detail, completing multiple or repetitive tasks, including cash handling.
Operate cash register when needed.
Demonstrate a serious commitment to accuracy, especially as it pertains to cash management and quality while meeting goals or deadlines.
Ensure that cashiers are assisted with price checks in a prompt and timely fashion.
Promote customer good will by providing high standards of customer service, insuring that all cashiers and courtesy clerks (baggers) do the same.
Other duties as assigned.

QUALIFICATIONS:

High school diploma or GED, required.
Previous cash handling experience, required.
Previous customer service experience, required.
Previous management experience, preferred.
Must be able to work early mornings, nights and weekends.
Must have reliable transportation.

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Answer these questions to complete the application:

“This role requires leading cashiers and maintaining accuracy with high-volume cash handling. Can you describe a time you identified or prevented a cash-handling error? How did you resolve it while maintaining customer service standards?”
“Tell me about a situation where you had to manage a busy front end—long lines, multiple price checks, or short staffing. What steps did you take to keep customer flow smooth and maintain a positive experience?”
“This position involves training, coaching, and supporting cashiers and courtesy clerks. Give an example of how you motivated or corrected a team member to improve performance.”

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