Program Manager: Academic Programs & Master’s Pathway

A long-term leadership role for a grounded, systems-minded operator who can build, launch, and steward a world-class academic student experience at accredited level (higher education, postgraduate, master`s degree level).

ROLE OVERVIEW

Institute for Coaching Mastery by Alyssa Nobriga International is entering a new phase of growth as we expand our academic program portfolio and go through the postgraduate education accreditation process.  

The Program Manager will partner closely with Alyssa, senior leadership, curriculum partners, faculty, coaches, student support, and operations department to turn a postgraduate coach certification program vision into a seamless, scalable student experience.

The first few months of this role will be focused on the development and operational launch of the master’s pathway program, including curriculum coordination, student journey design, faculty workflows, delivery systems, accreditation-related coordination, and ongoing program management.

As the company grows, this role may expand into broader program ownership across other programs of the institution.

CORE RESPONSIBILITIES

Program Development & Launch

• Translate program vision into clear timelines, workflows, launch plans, and operating systems.

• Support curriculum planning, student journey mapping, faculty coordination, and accreditation-related project management.

• Ensure promised program elements, resources, calendars, and student-facing materials are documented and delivered.

Program Delivery & Operations

• Own the ongoing coordination and delivery of assigned academic programs.

• Oversee calendars, live-session logistics, LMS updates, student databases, certification processes, SOPs, and delivery workflows.

• Monitor program health and proactively flag risks, bottlenecks, gaps, and decisions needed from leadership.

Student Experience & Retention

• Manage student support and mentoring/coaching teams to improve clarity, engagement, completion, satisfaction, retention, and re-enrollment.

• Manage escalated student experience matters with calm, care, and brand-aligned communication.

• Track feedback, recurring student issues, and opportunities to strengthen the journey.

Team Leadership & Cross-Functional Coordination

• Keep leadership, curriculum, faculty, coaching, support, marketing, and operations aligned.

• Lead meetings, document decisions, follow up on action items, and maintain clear ownership across projects.

• Support team rhythms, accountability, hiring, onboarding, training, and performance development where relevant.

Systems & Continuous Improvement

• Build scalable systems for program delivery, communication, documentation, tracking, and reporting.

• Reduce reactive execution by creating clean SOPs, repeatable workflows, and proactive visibility.

• Implement meaningful improvements that strengthen delivery without compromising quality.

SUCCESS PROFILE

• AI first operator + Experienced program leader with 3+ years of relevant industry experience (online education, coaching certification, academic programs). Highly organized, detail-oriented, and calm under pressure.

• Strong communicator with excellent follow-through.

• Able to own outcomes, not tasks.

• Comfortable working with visionary founder, academic partners, accrediting bodies, faculty, coaches, and admin support professionals in a fully remote setting.

• Experienced in program management, education operations, online learning, certification programs, higher education, or student experience.

• Interested in a long-term role with room to grow.

KPI FRAMEWORK

Program Delivery & Launch

• 95%+ of major milestones, deliverables, and launch activities completed within 6 months after onboarding. 

• 100% of essential program materials, calendars, and student-facing resources finalized within 6 months after onboarding. 

• LMS, databases, SOPs, and core operating documents maintained accurately and updated on time.

Student Success & Experience

• Student satisfaction: 95%+ positive feedback.

• Completion rate: 93%+.

• Withdrawal rate: below 7% of enrollments.

• Re-enrollment: min 5% increase year over year.

• Escalated student issues resolved within 48 hours.

Team Leadership & Operations

• 100% of monthly 1:1s and quarterly reviews completed and documented for direct reports.

• 85%+ of team tasks completed independently and on time.

• Customer support initial response time maintained under 24 hours during active programming cycles.

• Clear communication cadence maintained across teams, with visible ownership and follow-through.

Systems, Reporting & Improvement

• 1–2 meaningful process or systems automations with AI  implemented per quarter.

• Monthly KPI and program-health reporting delivered clearly and proactively.

• Program operations managed within approved budget parameters.

• Key workflows and SOPs documented, maintained, and continuously refined.

ROLE DETAILS

• Up to 35 hr/week load (within 9 am - 5 pm Pacific Zone Hours, Mon-Fri)

• Remote (work from anywhere), 1099 Contract

• Potential long-term engagement

• Initial focus: Master’s pathway program development and launch