About
Your mission should you choose to accept, is to serve as the strategic partner to our clients, developing next-level retention
strategies and ensuring flawless campaign execution. You’ll blend customer insight with operational rigor, all while shaping
Propel’s journey toward becoming the go-to AI platform for lifecycle marketing.
Key responsibilities
Client Service and Campaign Excellence:
- Act as the primary liaison for your clients, guiding them on optimal retention tactics and ensuring their objectives are met or
exceeded
- Develop high-impact campaigns that align with client KPIs, pushing boundaries in engagement, loyalty, and revenue
growth
- Manage project milestones, proactively spotting risks or bottlenecks, and ensuring every deliverable upholds Propel’s
standards
Retention Strategy & Data-Driven Performance:
- Design advanced retention campaigns for early-stage B2C companies, pushing the boundaries of engagement and loyalty
- Map out customer journeys for early-stage B2C companies, continuously optimizing user experiences to boost lifetime value
and loyalty
- Maintain a high NPS by combining customer data with performance analytics, ensuring each strategy is backed by evidence
and drives quantifiable results
Team Leadership & Product Collaboration:
- Lead and mentor a team of associates, conducting regular performance reviews, fostering continuous learning, and
championing a culture of innovation and integrity
- Serve as the key point of contact for the product team, providing actionable insights into what features or enhancements
should be built next
- Standardize and productize service offerings, ensuring the execution model is both scalable and aligned with Propel’s
broader business objectives
What You Get:
- A pivotal role in shaping the future of retention marketing, collaborating with visionary founders and leveraging
cutting-edge AI tools
- Competitive compensation with performance-based incentives tied to tangible client and company growth
- The flexibility to innovate within a dynamic, global environment that values clear outcomes over empty buzzwords
- Opportunities for professional development as you refine and expand your capabilities in the fast-evolving CRM landscape
Requirements and Competencies
- 6+ years of experience in client servicing, retention strategy, and project management, ideally within a high-growth,
tech-driven environment
- Strong expertise in mapping customer journeys and designing data-driven retention campaigns that produce measurable
business results
- Strong expertise in mapping customer journeys and designing data-driven retention campaigns that produce measurable
business results
- Solid strategic planning skills, coupled with the ability to execute projects from concept to completion under tight timelines
- Excellent communication and interpersonal abilities to guide multi-stakeholder relationships with clarity and purpose
- Proven problem-solving mindset—anticipating issues, clearing roadblocks, and addressing challenges with creativity and
precision
Personal attributes
- Exceptionally organized, with sharp attention to detail and the ability to juggle overlapping client needs
- Energetic, dynamic, and unafraid to take ownership of both wins and misses, always seeking ways to elevate team performance
- Quick to identify opportunities for improvement, showing initiative and adaptability in a fast-paced environment
Application Process
If you’re ready to guide clients to unmatched CRM success while helping Propel reach its $10M ARR goal, please send your resume and a brief note on why you’re the right fit to [email protected]. We look forward to seeing how your expertise will drive the next phase of our growth.