About

Your mission should you choose to accept, is to serve as the strategic partner to our clients, developing next-level retention

strategies and ensuring flawless campaign execution. You’ll blend customer insight with operational rigor, all while shaping

Propel’s journey toward becoming the go-to AI platform for lifecycle marketing.

Key responsibilities

Client Service and Campaign Excellence:

- Act as the primary liaison for your clients, guiding them on optimal retention tactics and ensuring their objectives are met or

exceeded

- Develop high-impact campaigns that align with client KPIs, pushing boundaries in engagement, loyalty, and revenue

growth

- Manage project milestones, proactively spotting risks or bottlenecks, and ensuring every deliverable upholds Propel’s

standards

Retention Strategy & Data-Driven Performance:

- Design advanced retention campaigns for early-stage B2C companies, pushing the boundaries of engagement and loyalty

- Map out customer journeys for early-stage B2C companies, continuously optimizing user experiences to boost lifetime value

and loyalty

- Maintain a high NPS by combining customer data with performance analytics, ensuring each strategy is backed by evidence

and drives quantifiable results

Team Leadership & Product Collaboration:

- Lead and mentor a team of associates, conducting regular performance reviews, fostering continuous learning, and

championing a culture of innovation and integrity

- Serve as the key point of contact for the product team, providing actionable insights into what features or enhancements

should be built next

- Standardize and productize service offerings, ensuring the execution model is both scalable and aligned with Propel’s

broader business objectives

What You Get:

- A pivotal role in shaping the future of retention marketing, collaborating with visionary founders and leveraging

cutting-edge AI tools

- Competitive compensation with performance-based incentives tied to tangible client and company growth

- The flexibility to innovate within a dynamic, global environment that values clear outcomes over empty buzzwords

- Opportunities for professional development as you refine and expand your capabilities in the fast-evolving CRM landscape

Requirements and Competencies

- 6+ years of experience in client servicing, retention strategy, and project management, ideally within a high-growth,

tech-driven environment

- Strong expertise in mapping customer journeys and designing data-driven retention campaigns that produce measurable

business results

- Strong expertise in mapping customer journeys and designing data-driven retention campaigns that produce measurable

business results

- Solid strategic planning skills, coupled with the ability to execute projects from concept to completion under tight timelines

- Excellent communication and interpersonal abilities to guide multi-stakeholder relationships with clarity and purpose

- Proven problem-solving mindset—anticipating issues, clearing roadblocks, and addressing challenges with creativity and

precision

Personal attributes

- Exceptionally organized, with sharp attention to detail and the ability to juggle overlapping client needs
- Energetic, dynamic, and unafraid to take ownership of both wins and misses, always seeking ways to elevate team performance
- Quick to identify opportunities for improvement, showing initiative and adaptability in a fast-paced environment

Application Process

If you’re ready to guide clients to unmatched CRM success while helping Propel reach its $10M ARR goal, please send your resume and a brief note on why you’re the right fit to jas@propel.bz. We look forward to seeing how your expertise will drive the next phase of our growth.

Careers

Jr Engagement Manager

Retention Specialist

Engagement Manager / Sr CRM Consultant

Chief of Staff, Strategy & Operations

Software Development Engineer - I (Backend)

Jr Engagement Manager

Retention Specialist

Engagement Manager / Sr CRM Consultant

Chief of Staff, Strategy & Operations

Software Development Engineer - I (Backend)