About Us:

Propel is redefining customer lifecycle management with our AI-powered platform that supports lifecycle marketers in delivering exceptional results. With three years of industry expertise and a portfolio of over 100 clients, we empower businesses to achieve sustainable growth through data-driven retention strategies. As we target a $10M ARR milestone this year, we invite you to join our team and help shape the future of retention marketing.

Mission:

Your mission should you choose to accept, is to serve as the strategic partner to our clients, developing next-level retention strategies and ensuring flawless campaign execution. You’ll blend customer insight with operational rigor, all while shaping Propel’s journey toward becoming the go-to AI platform for lifecycle marketing.

Key responsibilities:

Client Service and Campaign Excellence:

Act as the primary liaison for your clients, guiding them on optimal retention tactics and ensuring their objectives are met or exceeded
Develop high-impact campaigns that align with client KPIs, pushing boundaries in engagement, loyalty, and revenue growth
Manage project milestones, proactively spotting risks or bottlenecks, and ensuring every deliverable upholds Propel’s standards

Retention Strategy & Data-Driven Performance:

Design advanced retention campaigns for early-stage B2C companies, pushing the boundaries of engagement and loyalty
Map out customer journeys for early-stage B2C companies, continuously optimizing user experiences to boost lifetime value and loyalty
Maintain a high NPS by combining customer data with performance analytics, ensuring each strategy is backed by evidence and drives quantifiable results

Team Leadership & Product Collaboration:

Lead and mentor a team of associates, conducting regular performance reviews, fostering continuous learning, and championing a culture of innovation and integrity
Serve as the key point of contact for the product team, providing actionable insights into what features or enhancements should be built next

What You Get:

A pivotal role in shaping the future of retention marketing, collaborating with visionary founders and leveraging cutting-edge AI tools
Competitive compensation with performance-based incentives tied to tangible client and company growth
The flexibility to innovate within a dynamic, global environment that values clear outcomes over empty buzzwords
Opportunities for professional development as you refine and expand your capabilities in the fast-evolving CRM landscape

Requirements and Competencies::

4+ years of experience in client servicing, retention strategy, and project management, ideally within a high-growth, tech-driven environment
Strong expertise in mapping customer journeys and designing data-driven retention campaigns that produce measurable business results
Solid strategic planning skills, coupled with the ability to execute projects from concept to completion under tight timelines
Excellent communication and interpersonal abilities to guide multi-stakeholder relationships with clarity and purpose
Proven problem-solving mindset—anticipating issues, clearing roadblocks, and addressing challenges with creativity and precision

Personal attributes:

- Exceptionally organized, with sharp attention to detail and the ability to juggle overlapping client needs

- Exceptionally organized, with sharp attention to detail and the ability to juggle overlapping client needs

- Energetic, dynamic, and unafraid to take ownership of both wins and misses, always seeking ways to elevate team performance

- Energetic, dynamic, and unafraid to take ownership of both wins and misses, always seeking ways to elevate team performance

- Quick to identify opportunities for improvement, showing initiative and adaptability in a fast-paced environment

Application Process:

If you’re ready to guide clients to unmatched CRM success while helping Propel reach its $10M ARR goal, please send your resume and a brief note on why you’re the right fit to jas@propel.bz. We look forward to seeing how your expertise will drive the next phase of our growth.

Careers

Engagement Manager / Sr CRM Consultant

Chief of Staff, Strategy & Operations

Associate Consultant

Sr Lifecycle Marketing Consultant

Software Development Engineer - I (Backend)

Engagement Manager / Sr CRM Consultant

Chief of Staff, Strategy & Operations

Associate Consultant

Sr Lifecycle Marketing Consultant

Software Development Engineer - I (Backend)